Protected

Even high-quality products can break down with regular use. The term of the manufacturer’swarranty represents only a fraction of a products life. That’s when ESP protects you, ensuring that your products perform just like new.

• 100% Parts and Labour

  ESP Looks after both parts and labour as specified by the manufacturers warranties – free of charge!

• No Hidden Fees

  No deductible, no user or administration fees. Feel free to leave your wallet at home!

• Fully Transferable

  If you wish to sell your equipment, ESP will add value to your sale. Simply give the new owner a copy of the original bill of sale and they are fully covered. There is no fee for the transfer.

• Canada Wide Service

  If your product requires service, simply bring your product to any GAV or call us 705.445.1118 and we will direct you to the nearest service centre.

With our ESP plan, we have you covered!

Do I have to pay for shipping or transfer costs when my product needs repair?

If on-site service is not available in your area, we can arrange for a courier to ship your product to and from the service centre. There may be additional fees for areas outside of service area.

What if my product cannot be repaired?

If we are unable to repair your product, we will replace it with a brand new one or, if that model is no longer available, it will be replaced with a comparable product based on like quality, not original cost.

What if my product is lost or stolen?

If you purchase the replacement through GAV, the balance of the
warranty may be transferred to the end of the new replacement’s
manufacturer’s warranty.

Is it too late to benefit from ESP?

You can add or upgrade your Extended Service Plan for up to 30 days from the purchase of the product to be covered.

What if I never use my ESP?

This is the best part – if you should not use your ESP privileges for whatever reason, we will give you an in-store credit for 100% of the ESP’s original purchase price! Provided you meat the criteria and you claim within the specified time period.

How to apply for your Extended Service Protection Rebate:

1. Only a plan expired without claim or usage is eligible for the application.
2. Application for credit must be received with original invoice by GAV headoffice no later than 30 days after the plan expires.
3. Requesting the rebate and forwarding the rebate application form to GAV’s head office are the responsibility of the plan owner.
4. GAV, it’s stores and departments, accept no responsibility for loss or delay of the application.
5. Please allow up to sixty (60) days to process the credit.
6. Credits are for merchandise only and have no cash value. Credit must be redeemed within 90 days of the date of issue.

If all of the above apply to you, then fill out the form.